锦鲤求职岗位描述
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macau
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
As an HKTVer, you can enjoy the following benefits:
Discretionary Bonus
Signing Bonus of $6,000#
16 Days of Paid Annual Leave
2 Days of family Care Leave*
Birthday leave and Marriage Leave*
Employee Discount of 20% on Shopping
Medical and Life Insurance Coverage
**Available to colleagues who have served in the company for 1 year or more
#Terms and Conditions for the Newcomer Signing Bonus (if applicable):
The colleague must not have been previously employed by the company.
The colleague must still be employed by the company on each bonus payment date.
The bonus will not be awarded if the colleague has already applied for resignation before the bonus payment date.
In case of any disputes, the company reserves the right to make the final decision.
Please note that all collected information is solely for recruitment purposes, treated with utmost confidentiality, and used exclusively for recruitment purposes.