Operations & Business Development Associate Director, NEA

历峰集团 (Richemont) 是全球奢侈品行业的领导者之一，旗下拥有多个专门从事珠宝、手表和高端配饰的品牌。 每个品牌都自豪地体现了风格、品质和工艺的传统，历峰集团致力于保留每个品牌特有的传承和特色。 同时，我们致力于通过持续的创造力，创新和设计符合我们品牌价值观的新产品。

RESPONSIBILITIES

PRODUCT STRATEGY & MERCHANDISING

Lead the department in delivering timely reporting and deliver ad-hoc analysis if required

Build and own the optimal commercial product strategy from forecasting to the POS with the objective to ensure the availability of the right product at the right place at any time

Collect and synthesize product feedback from the market, facilitating effective interaction and communication with HQ.

Lead the department to deliver optimized merchandising across the network and be the authority on stock allocation

SALES PLANNING & OPERATIONS

Oversee and maintain comprehensive Sales Forecasts, including 5-year plans and bridges, ensuring rolling forecasts are updated regularly (e.g., every two weeks).

Prepare and analyze best estimates for sales and performance (e.g., every two months).

Lead the department to deliver operational excellence within the back office and DTC channel

Enable the achievement of commercial objectives with efficient processes from replenishment to invoicing, and oversee the team in the handling of the sales administration

Pro-actively seek and leverage potential to further improve logistics flows and lead times

RETAIL OPERATIONS & ADMINISTRATION:

Oversee and optimize day-to-day retail operational processes to ensure efficiency, quality, and cost-effectiveness.

Identify bottlenecks and inefficiencies in current workflows and implement solutions for continuous improvement.

Ensure quality checks and manage Customer Service (CS) topics, including oversight of the CS centre and coordination with HQ.

Collaborate with various departments to ensure seamless integration of operational strategies.

BUSINESS DEVELOPMENT (SUPPORTING MD)

Prepare and follow up on store project P&L (Profit & Loss), HQ Boutique Financial Meeting, and CAR (Capital Appropriation Request) process across HQ and Richemont Group.

Manage CAPEX Planning and tracking for new projects and initiatives.

Lead new project briefing sessions, ensuring clear communication and alignment across stakeholders.

Oversee contracts management, including leading initial conversations with legal teams and commercial leads.

S&D budget planning and controlling for internal.

REQUIREMENTS

SOFT SKILLS

Strategic thinker with a results-oriented mindset and a proactive approach to problem-solving.

Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.

Pro-active, “can-do” attitude, creativity driving out-of-the-box solutions

High flexibility, self-awareness and agile working attitude

Strong analytical skills finance background is preferred

High level of adaptability and resilience.

Team player to co-ordinate across stakeholders

Good interpersonal skills; effective and persuasive

PROFESSIONAL EXPERIENCE

University degree with 6-8 years of working experience, ideally in the luxury industry

Relevant experience in commercial management, merchandising, business development or business analytics

International background and experience in international companies

Expertise in Microsoft Excel, PowerPoint and SAP (SD and BI modules)

Eloquent and fluent in English (spoken and written), Mandarin / Cantonese is a plus (spoken)

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