(SENIOR) AREA MANAGER - COMMERCIAL

历峰集团 (Richemont) 是全球奢侈品行业的领导者之一，旗下拥有多个专门从事珠宝、手表和高端配饰的品牌。 每个品牌都自豪地体现了风格、品质和工艺的传统，历峰集团致力于保留每个品牌特有的传承和特色。 同时，我们致力于通过持续的创造力，创新和设计符合我们品牌价值观的新产品。

POSITION SUMMARY

The Area Manager is a leadership role responsible for driving commercial performance and operations excellence for the boutiques based in Hong Kong.

He/she leads the Boutiques within his/her area management, spending at least 70% of his/her time in the field delivering sustainable growth, elevated client experience and developing solid boutique teams.

He/she is responsible for constantly elevating the professionalism of the Boutique Management and their teams to be “best in class” and co-create action plan with them. He or she also ensures that all boutiques adopt a client-centric culture –sales and service driven- through thoroughly thought action plan shared and endorsed by all, supported by the corporate office.

RESPONSIBILITIES

Commercial & Business performance

Works with the Retail Director to define strategic business plans and bridges between the Retail and cross function departments and Corporate Divisions within the organization

Own and deliver sales, profitability and productivity

Develop and execute robust retail strategies and action plans to drive growth across boutiques

Closely monitor KPIs and proactively implement actions.

Partner with merchandising and Supply chain teams to ensure optimal product assortment

In direct relation with departments store when necessary to drive actions

Works with the Retail Director to define strategic business plan and bridges between the Retail and cross function departments and Corporate Divisions within the organization

Provide business insight on his/her dedicated zone

Boutique Operations Efficiency / Retail Performance

Work as Business Partners across teams (retail & corporation) for all to achieve retail excellence and performance.

Enhance boutique’s operation efficiency and effectiveness.

Ensures SOP are constantly updated with the support of Retail Ops and closely followed at the frontline.

Ensure full compliance in line with internal audit and labor regulations

Elevated Client experience

Ensure consistent delivery and exceptional delivery of client experience in line with Cartier Standards

Develop Clienteling strategies and Client’s engagement driving cross selling and client loyalty

Develop High End clientele portfolio

Deliver the highest standards of Visual Merchandising hand in hand with VM team.

Collaborate with Marketing and VM teams to execute Boutique activations

Leadership & People development

Fosters a culture of uncompromising excellence in frontline teams, ensures that retail team members are engaged, motivated and performing in accordance with the Maison’s vision and mission.

Drive a performance driven culture with clear accountability, engagement and motivation

In collaboration with the L&T team, develop and coach the teams,

Advises the Retail Director on succession planning and on developing Boutique management through the identification of their development needs and career aspirations.

Build succession planning

Ensure recruitment, onboarding and training standards meet both commercial needs and Brands standards

Cross-functional Collaboration

Key business partners of HR, L&T, Marketing, Operations

Build relationships with landlords, and any relevant external partner

Education & Qualifications

University degree required.

Watch and Jewelry / Fashion / retail / luxury background definitely an advantage.

Minimum 8-10 years of experience in retail management role – of which the last 3 is for a team of no less than 30 people.

Candidates with more experience will be considered as Senior Manager

Fluent in Cantonese and or Mandarin and English are required.

Specific competencies

People leadership & talent development

Results oriented

Client Service oriented

Execution Excellence

Adaptability and agility

Strong collaboration and influence

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