MANAGER, COMMERCIAL LEARNING & DEVELOPMENT

历峰集团 (Richemont) 是全球奢侈品行业的领导者之一，旗下拥有多个专门从事珠宝、手表和高端配饰的品牌。 每个品牌都自豪地体现了风格、品质和工艺的传统，历峰集团致力于保留每个品牌特有的传承和特色。 同时，我们致力于通过持续的创造力，创新和设计符合我们品牌价值观的新产品。

Job Mission

Coaching to Drive Business Performance

Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams. Coaching topics may include, but are not limited to, all aspects of selling skills, client development, and client experience, aligned to the Chez Cartier model

Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience

Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan

Side-by-side coaching on the floor to support 1:1 development of the team

Observe boutique morning briefs and “Chez Cartier Mornings” during boutique visits. Provide feedback to leaders to enhance daily communication and elevate daily learning moments

Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, HR, and regional leadership

Prepare a brief weekly summary report to the Director of L&T highlighting actions, accomplishments, and progress on key commercial initiatives within the market

Support boutique leadership development through side-by-side “coaching the coach”. Provide feedback on and assess progress of the leader’s coaching ability to drive performance of their teams

Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching plans as needed

Collaboration and Cross-functional Partnerships

Partner quarterly with Retail leaders and Boutique Leaders to analyze the progress of the boutique coaching plans, impact on results, and revise plans as needed

Partner with Retail leadership and HRBP to review and provide input on individual development plans to elevate performance

Strengthen the integration of new hires into the Maison to support accelerated performance

Assist Boutique teams in fully embracing the company’s values, vision, and strategy

Communicate to Corporate L&D team on in-boutique dynamics and training needs

Assist with guest interactions as appropriate (i.e. events and activations)

Facilitation & Training

Leverage learning curriculum to facilitate in-boutique, small group trainings on topics that include selling skills, client development, client experience, and product

Lead learning & development “run of show” initiatives in support of new boutique openings, relocations, or renovations

Foster a robust learning culture within each boutique by championing Cartier’s Learner Experience Platform, MyLearning, as part of a holistic development journey

What is ‘Coaching’?

Coaching is a collaborative process with Boutique Leadership that is solution-focused, result-oriented, and systematic, in which the coach facilitates the enhancement of work performance for individuals and groups, based on models as defined through the L&D commercial programs. A coach uses a range of communication skills (such as active listening, questioning, and reformulating) to improve performance, learning, and development. A coach unlocks an individual’s potential to maximize their performance through demonstrating support and feedback.

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