Assistant Manager Retail Ops FO, South

Assistant Manager Retail Operations FO, Region

Area: Country/ Cluster China

Department: Retail Ops

Director Reporting Line: Director /Sr Manager Retail Ops, FO

Indirect/Secondary Reporting Line: N/A

Location: Shanghai/Guangzhou/Chengdu/Beijing

GSMS Grade: M4

Number of Personnel Managed: -

Cost Center/Budget and/or Revenue Responsibility: -

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Drive the district profitability by meet or exceeding sales & profit targets; Coaching Store Managers to drive commercial success and excel in customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES:

Planning

Plan Stores objectives with Director / Sr. Manager Retail Operations FO, Region

Plan actions plans to reach targeted KPI’s

Management

Take full ownership of the district and its commercial success

Plan and prioritize structured store visits to maximize the district’s performance

Manage delivery of own retail KPI’s (qualitative and quantitative) in the district

Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district

Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets

Ensure compliance with established policies, procedures, initiatives and directives

Financial

Manage and deliver retail financial KPI’s

System and Processes

Manage retail KPI’s and tracking/reporting systems.

Ensure operational system efficiency and training.

People Management

Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

Ensure compliance to established HR policies and procedures

Recommend structural or human changes in store in order to achieve sales and brand targets

Coordinate with store managers on staff recruitment, retention and development.

Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.

Training and Development

Identify and recommend training and development needs

Coach Store Managers to increase their stores’ sales, productivity and profitability

Own succession planning for the district

Ensure quality & efficiency of training

KPIs

Store business KPI’s

Image/consumers satisfaction KPIs.

Staff turnover and satisfaction KPI’s

KEY RELATIONSHIPS:

Visual Merchandising

Retail Excellence

Retail Business Planning

Marketplace Management

Omni Buying

Retail HR

Finance

IT

SCM

EXPERIENCE / SKILLS REQUIRED

Competencies / Attributes

Excellent organizational skills

Strong management skills

Excellent interpersonal/communication skills

Results oriented

Consumer service oriented

Team player

Able to multi-task

Knowledge/Experience

Minimum of 5 years’ experience in a retail multinational company

Minimum 3 years’ experience in regional management

Educational Background

University Degree or strong retail store management experience

PC/Language/Other Skills

High level knowledge and skills in Microsoft products

Strong presentation skills

Be able to communicate in English