锦鲤求职岗位描述
Job Purpose
Provide professional and high-quality customer service to esteemed members of "Wynn Rewards".
Key Responsibilities
• Deliver professional and high-quality customer service to distinguished casino members.
• Assist and support in planning and participating in player development events and promotional activities
• Maintain good communication with guests, enhance customer experience and loyalty, and build solid long-term relationships
• Maintain comprehensive knowledge of all facilities and services offered throughout the resort.
• Coordinate with other departments to ensure smooth operation of initiatives.
Competencies and Requirements
Experience: Minimum 1 year of experience on casino marketing and high-end customer service is preferred
Education: High school graduate or above.
Knowledge/Certificates: Knowledge of table game or slots regulations
Language Ability: Fluent in Cantonese and Mandarin, with good command of English. Other languages (such as Thai, Japanese or Korean) an advantage
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)