锦鲤求职岗位描述
Location: Hung Hom, Kowloon
Employment period: Contract until late May 2027
Applications are now invited to fill the following vacancy in the Customer Operations Department of our Customer Success & Experience Group (CSE). The candidate is required to carry out major duties as follows:
Maintain the accuracy and integrity of financial records by reconciling and updating the general ledger for a range of transactions, such as posting and clearing payment collections, refunds, bank charges, and other related activities
Review the customer payment journey and examine the distinct characteristics, behaviors, and preferences of various customer segments to determine the priority for collection activities
Assist in handling incoming correspondences to ensure prompt and effective responses to customer requests, inquiries, and complaints
Facilitate effective collaboration and communication between internal stakeholders and external customers to drive ongoing enhancements in service excellence
Identify system requirements for new initiatives and plan, schedule, organize and conduct system user acceptance tests to achieve and deliver accurate, timely and effective results
Support data migration activities during ERP transformation, including data validation, reconciliation, and issue investigation, to ensure accuracy and completeness of data being migrated
Support other ad-hoc duties as assigned
Requirements:
Diploma holder or above in business administration, data analytics, accounting or related discipline is desirable
At least 3 years’ relevant working experience
Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner
A team player with strong communication and interpersonal skills, customer-oriented, self-motivated and committed
Good language skills in English and Chinese. Putonghua would be desirable.
Good computer knowledge in Microsoft Excel, Word, and PowerPoint
Experience in SAP/Oracle, data analytics and/or system automation are preferable
Experience of supporting system migration, ERP transformation, testing (SIT/UAT), or data quality initiatives is preferred
Proficiency in SQL or Python is considered an advantage