Technical Support Engineer

Job Responsibilities:
1、Responsible for product implementation support, resolving various issues during implementation, and ensuring large-scale project delivery;
2、Handle complex faults reported from the frontline, provide solutions, and follow up until fully closed;
3、Handle customer after-sales issues, coordinate front-end and back-end resources to tackle complex problems, monitor equipment faults, and carry out health management;
4、Collect customer feedback, drive product optimization, improve serviceability and maintainability, and build a professional service image;
5、Quickly respond to customer needs in debugging, implementation, and after-sales, and cooperate with the marketing team to handle emergencies.
Job Requirements:
1、Bachelor's degree or above, preferably in Computer Science, Communications, Electronic Engineering, or related fields;
2、Familiar with servers, networks, and common hardware/software systems, with strong fault analysis and troubleshooting capabilities;
3、Familiar with servers, networks, and common hardware/software systems, with strong fault analysis and troubleshooting capabilities;
4、Strong sense of responsibility, good customer service awareness, communication and expression skills, and teamwork mindset; proficient in English for communicating with customers and participating in cross-border team collaboration.