Field Service Engineer (Hong Kong and Overseas)

岗位职责
• Responsible for travelling overseas to provide after-sales service for medical devices, including but not limited to on-site installation, commissioning, and testing of functional components.
• Introduce the functions, usage, and installation procedures of the machine's various components and instruments to the customers.
• Provide systematic training on machine operation, pre-surgery preparation, and post-surgery disassembly and assist in building localized service capabilities.
• Collect, record and track issues from the customer feedback.
• Analyse and evaluate potentially damaged components, identify defective components, prepare the required replacements, and carry out repair tasks within the specified timeframe based on customer feedback.
• Formulate after-sales maintenance plans and schedules, and conduct regular system maintenance, inspections, and component replacement at designated locations.
• Manage after-sales maintenance inventory and storage according to the product design lifespan.
• Assist sales teams with trade show support and customer demonstrations as required.
• Collaborate with cross-function teams to ensure seamless handover between technical and case support.
• Ensure all field service activities comply with regulatory requirements and maintain accurate service records for traceability.

岗位要求
• Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or a related discipline.
• Familiar with the assembly processes and precautions for mechanical components and electronic products, as well as electronic product testing processes.
• Able to read mechanical engineering drawings, mechanical 3D diagrams, and hardware circuit diagrams.
• Excellent command of English is a must — both written and spoken, with the ability to communicate confidently with overseas clients and distributors. Proficiency in Cantonese and Mandarin is an advantage.
• Willing to travel overseas frequently and adapt to different working environments.
• Able to work independently and make decisions in high-pressure situations.
• Strong sense of responsibility, teamwork, and customer service.
• Prior CRA, CDE, or field clinical specialist experience in the medical device industry.
• Proficiency in capturing and handling clinical data.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and ability to work collaboratively with multidisciplinary teams.
• Attention to detail and commitment to maintaining data integrity.