锦鲤求职岗位描述
Job Responsibilities:
1. Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers and the general public regarding order placement, complaints, technical support and etc.
2. Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
3. Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
4. Attends business conferences and gives technical presentations to customers.
Requirements:
1. Solid professional technical background, minimum Master's Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology.
2. Ability to communicate fluently in English.
3. Good presentation skills with technical content.
4. Customer-focused, proactive/action-oriented.
5. Previous industry experience in a similar commercial role will be advantageous but is not essential.
6. A Highly motivated individual with excellent communication, organization, and time management skills.