锦鲤求职岗位描述
1. Demonstrating Leadership -Utilizing interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
领导方面的展现-利用人际关系和沟通技巧进行领导,有影响力的,并能鼓励带动其他人; 建立完好的财务（运作）/商业决议计划; 证实其诚信/清廉; 在列举的几个方面中做出领袖榜样.
2. Exceeding Customer-Expectations - Providing services that are above and beyond for customer
satisfaction and retention.
超越宾客的预期要求- 在提供给客人服务之前能较早的预知其需求, 能更好地达到其满意程度.
3.Improving Service -Improving service by communicating and assisting individuals to understand
guest needs, providing guidance,
feedback, and individual coaching when needed
提升服务 – 和宾客有充分的沟通并了解其个别需求, 提供向导, 回馈并在（宾客）需要时提供方便.
4. Developing and Building Teams- Encouraging and building mutual trust, respect, and cooperation among team
members.
提高和建立自身团队 – 鼓励和建立共同信赖度, 相互尊敬并在团队中和其他员工达到良好地沟通.
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5. Achieving/Exceeding Goals -Achieving and exceeding goals including performance goals, budget goals, team
goals, etc.
达成/超越目标 – 达到和超越目标包括评估目标, 预算目标和团队目标,等等…
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6.Modelling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
模拟专属行为 – 设立一个典型去证明适合其行为.
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7.Communicating with Managers, Peers, or Subordinates - Providing information to supervisors, co-workers, and
subordinates by telephone, in written form, e-mail, or in person.
和各部门经理，同事或是下属间的沟通 – 可利用电话, 书面形式, 或是发送电子邮件的形式传输信息给予督导, 同事和下属.
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8.Improving Profit -Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
增加利润 - 表明增加利润, 包括减少成本和支出,并开展更多的商业机会.
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9.Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates,
including setting performance standards and monitoring performance.
引导,监督和激励下属 - 指迎方向和监督下属, 包括制定评估标准和检测评估.
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10.Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the
best solution and solve problems.
作出决议和处理问题 – 分析信息并找寻最有效地途径去解决问题
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11. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring,
or otherwise helping others to improve their knowledge or skills.
提升和发展他人 – 根据个人发展的不同需求,指导,或者帮助他人提高相应的专业知识或是服务技巧.
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12.Communicating Information Timely - Informing and/or updating the executives, the peers and the
subordinates on relevant information in a timely manner.
时段性地沟通 – 通告并/及时更新行政方面, 同事和下属内相关的信息内容
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13.Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio,
maintaining balance between profit and service satisfaction.
保持利润和服务满意度的平衡 – 尽可能地降低成本和创收效益, 保持利润和服务满意度的平衡.
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14.Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are
clearly communicated to subordinates; subordinates are also open to raise
questions and/or concerns.
确保预期和目标的沟通性 – 确保将您所预期的目标清晰无误的传导到给你的下属.作为下属也可以相应地对其进行提问并表明(他们) 想关心到的方面.
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15.Setting Goals -Establishing challenging, realistic and obtainable goals to guide operation and
performance
制定目标 – 制定具有挑战性,可行性和可获取性的目标从而控制日常营运和评估目标 .
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16.Works with direct reports to develop promotions, food and wine pairings, menu items and presentations.
直接参与到部门的促销活动, 食物, 酒类, 以及菜单的陈列
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17. Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
创造良好的用餐环境从而超越宾客的预期值.
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18. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation
are completed according to Standard and Local Operating Procedures (SOPs and
LSOPs)
确保酒店的规章制度管理公平并具一致, 所有的书面文本文件都依据当地编制的规章标准进行.
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19.Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
依据当地编制的规章标准给予年度鉴定结果,
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20.Develops a food and beverage operating strategy that is aligned with the brand’s business strategy
and leads its execution.
在品牌商业战略的情况下提高餐饮日常运作.
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21.Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal
briefings, staff meetings, culinary team).
确保日常进行的和正进行的工作在所有的餐饮部区域内每天运作 (列如: 每日例会, 员工会议和烹饪团队)
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22.Works with direct reports to review business in house and potential business in surrounding area and
troubleshoot potential challenges/conflicts.
时常回顾部门内营运状况并挖掘周边有潜力的商业发展机会.
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23.Reviews staffing levels to ensure that guest service and operational needs are met.
时常关心员工的层次,对其进行分析才能确保宾客能得到最优质的服务.
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24.Communicates and executes departmental and hotel emergency procedures.
沟通并实施部门和酒店内的应急措施.
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25. Provides feedback to associates based on observation of service behaviors.
在显而易见的服务行为中将其反馈给你的员工.
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26.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
回顾宾客意见卡, 宾客满意指数报表.作为提升自我服务的一种途径.
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27.Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity
and entrepreneurial leadership to meet the business needs of the operation.
雇用在餐饮宴会方面有较强服务经验的人员, 能在今后的商业机遇中起到关键作用.
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28.Ensures new hires participate in the department’s orientation program and receive the appropriate
new hire training to successfully perform their job.
确保新加入部门的员工都参加过相应的入职培训, 这样才能更完成出色完成今后的工作.
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29.Utilizes associate feedback and an “open door” policy to identify and address associate problems or
concerns in a timely manner.
对你的员工实施“开门政策”并有时段性的反馈给员工.
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30.Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
时常回顾财务报表并决心达到预期的预算.
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31. Ensures cash control and liquor control policies are in place in food & beverage areas and followed
by all related associates.
确保所有相应的员工知道现金控制和烈酒控制的规定
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32.Ensures integration of departmental goals.
确保完成部门内部目标.
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33.Establishes guidelines so associates understand expectations and parameters.
设立统一方针能让员工清楚地明白预期值和其中的变数
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34.Ensures associates receive on-going training to understand guest expectations.
确保员工每次都能按时收到进行中的培训资料从而明白宾客的需求
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35.Strives to improve service performance.
努力提高服务质量.
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36.Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
信息交流和相关区域内的信息传送.
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37.Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be
purchased or requisitioned.
控制食品，烈酒，酒类和其他饮料的用量从而能更好控制以后每次的采购数量
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38.Order and purchase equipment and supplies.
采购并定购设备和其他材料.
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39.Performs other duties as assigned to meet business needs.
制定日程计划，安排商业会面.