应收帐文员

SPECIFIC DUTIES 工作任务 :

1. Safeguard Hotel Revenue

保护酒店收入

- Adhere to the payment terms of hotel guests.

确保客人的付款期限。

- Chair meetings with Director of Finance, Director of Marketing, Sales Managers, and Director of Rooms Operation to report on the status of long outstanding accounts and to exchange information.

和财务总监，市场总监，销售总监，房务总监开会，分析长期应收帐的帐户信息。

- Attend monthly credit manager meeting with other hotels and report to the management.

和其他酒店一起参加酒店信贷会议，汇报管理状况。

- Review supporting documents and approve credit management.

回顾信贷资料，提高信贷管理。

- Conduct credit investigation to justify credit extension.

调查信贷客户，证明其信用。

- Pay occasional visits to local agents to establish better business relationship and at the same time can be more updated of their financial situation.

与旅行社建立良好的合作关系，同时及时地更新其财务状况。

- Review periodically creditability of all debtors.

定期回顾挂账合同。

2. Prevent Overdue Accounts

防止晚付

- Prevent High balances turning into bad debts.

防止应收变为坏账。

- Coordinate with Guest Service Officers at Front Desk and scrutinize daily folio balances.

和前台合作，细察每天的账单余额。

- Report any account that may become doubtful or delinquent.

分析可疑的信贷信誉客户。

- Consult A/R Supervisor before credit is allowed to hotel guests.

在签订挂账协议之前与A/R主管商议。

- Check all in house guest ledgers to avoid skippers.

检查所有住房客人帐户，以防逃账。

- Send daily, weekly, monthly, high balance statements as appropriate.

发每日，每月，每周的高余额账单。

- Handle hold account at Front Desk.

处理前台未结账单。

3. Assist in Accounting and Reporting Functions

协助财务和报表

- Carry out company search and obtain bank references whenever necessary for credit application from companies.

获取想要签署信贷协议的公司的银行信息。

- Make analyses of accounts to provide payment history, business nature and volume.

分析帐户付款历史纪录，商务种类及规模。

- Set up reference file individual account including record of all credit work done.

建立每个帐户资料，包括信贷纪录。

- Maintain an up-to-date credit list for inter-departmental reference.

在酒店内部保持最新信贷资料。

- Request reasonable coverage by bank guarantee or floating deposit before establishing credit facility.

在建立信贷协议之前可以要求客人预付定金或提供银行担保。

- Recommend write-off of accounts at year end and to forfeit deposit for no show at year end.

在年末时销账并退还未入住定金。

4. Ensure Timely Collection of Debts

及时收帐

- Exercise tight control on accounts past due in order to effect collection.

紧密控制，及时收帐。

- Handle all correspondences with local and overseas travel agent, difficult debtors and all debtors over 60 days outstanding.

处理相关本地国际旅行社，处理超过60天的账目。

- Coordinate with A/R for better bill presentation to enable prompt settlement.

和A/R合作，及时处理到帐。

- Send reminders to all debtors at suitable intervals.

发送催款通知单。

- Seek legal assistances whenever necessary.

必要时寻求法律帮助。

5. Others 其他

- To respond to the changes in departmental functions as dictated by the industry, the company or the hotel

按照业主、公司或酒店发出的指令对部门职能的改变进行相应的调整。

- To provide courteous and professional service and to maintain good working relationships with all hotel associates.

与酒店所有员工维持良好的工作关系并提供礼貌且专业的服务。

- To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.

对酒店员工手册有完全的理解，并遵守其中所包含的所有章程。

- To have a complete understanding of the hotel policies relating to fire, safety and hygiene.

对酒店的火灾、安全和卫生方面的相关政策有完全的理解。

- To carry out any other duties and responsibilities as assigned.

服从任何其他职责范围内的调派。