Specialist, Instructional Design and Learning Development, Greater China (Contractor)

POSITION SUMMARY

Responsible for supporting the analysis, design, development, deployment, and continuous improvement of learning solutions for property and above-property teams across designated markets. The Specialist, Instructional Design and Learning Development applies instructional design principles to create engaging, practical, and learner-centered programs and resources across classroom, virtual, and digital formats. The role partners with subject matter experts and stakeholders to translate business and performance needs into effective learning experiences, while providing focused coordination and systems support to enable successful delivery.

EXPECTED CONTRIBUTIONS

Learning Delivery Enablement

• Coordinate essential program registration, communications, materials, learning records, and pre- and post-program activities to support a seamless learner experience.

• Partner with participating properties, host properties, facilitators, and vendors to ensure learning solutions are deployed effectively.

• Maintain accurate learning calendars, curriculum versions, program documentation, and basic budget tracking as required.

Performance Advisory, Instructional Design and Learning Development

• Support performance and training needs analysis by gathering stakeholder input, reviewing available data, identifying learner needs, and summarizing trends.

• Apply instructional design principles and adult learning practices to develop clear learning objectives, content outlines, learner journeys, and engaging learning experiences.

• Design and develop instructor-led, virtual, blended, and digital learning solutions, including facilitator guides, participant workbooks, presentations, job aids, assessments, and performance support resources.

• Collaborate with subject matter experts and stakeholders to translate business requirements and complex information into practical, learner-centered content.

• Create storyboards, prototypes, templates, and design standards that support consistent, accessible, and brand-aligned learning materials.

• Participate in design sessions, focus groups, pilots, and walk-throughs; incorporate feedback to improve content quality and learner experience.

• Support implementation, sustainment, reinforcement, and measurement strategies that improve knowledge transfer and on-the-job application.

• Conduct quality reviews and testing of learning materials and digital content to confirm accuracy, functionality, usability, and readiness for deployment.

• Partner with external instructional design and development vendors, providing clear briefs, reviewing deliverables, and ensuring alignment with learning requirements.

• Maintain an organized content repository and ensure current, approved learning materials are readily available to the L+D team and properties.

Learning Management System Support

• Provide L+D system support for Learning Management System (mHUB, Digital Learning Zone)

• Understand and promote the utilization of the system and relevant tools

• Test online learning content and system capabilities where necessary

• Create and maintain request forms (such as training addition and removal etc.)

• Generate and provide accurate and timely results for key L+D initiatives including but not limited to training saturation levels

• Support the generation of post-training feedback for training where needed

• Generate and distribute learning reports for key L+D initiatives

CANDIDATE PROFILE

Experience

• Minimum 1–2 years of relevant experience in Learning + Development, instructional design, learning content development, or an HR generalist role with direct responsibility for learning initiatives.

• Demonstrated experience supporting the design and development of instructor-led, virtual, blended, or digital learning solutions.

• Experience in hotels, food and beverage, or another service industry is preferred but not essential.

Skills and Knowledge

• Excellent command of spoken and written English and Chinese

• Working knowledge of instructional design methodologies, adult learning principles, learning objectives, assessment design, and content development processes.

• Ability to organize complex information and create clear, engaging, learner-centered content using presentation, visual design, and digital learning tools.

• Knowledge of overall hotel operations is a benefit but not essential

• Ability to use standard software applications including Word, Excel, Power Point, Teams, Canva, Copilot and use of audiovisual equipment

• Planning skills

• Self-Motivated and ability to take initiative action without relying on directions from others all the time, whilst keeping

Direct manager informed

• Ability to network and build relationships by various communication means

• Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals

• Strong problem-solving skills; encourages new innovative solutions when appropriate

• Strong communication skills (verbal, listening, writing)

• Effective conflict management skills, respecting a diverse, multi-cultural environment

Education or Certification

• University degree in Learning + Development, instructional design, education, human resources, business, hospitality management, or a related discipline preferred.

• College grad or equivalent minimum requirement

PERFORMANCE CONTRIBUTIONS, COMPETENCIES & BEHAVIOURS

BUILDING RELATIONSHIPS

Co-worker Relationships

- Builds strong working relationships.

- Shares thoughts and feedback in a professional way.

- Considers how own behavior impacts on others

- Explains work in a way that encourages cooperation from others

Customer Relationships

- Shows an understanding of customer expectation

- Listens and responds to customers with empathy

- Builds rapport and trust with customers to promote loyalty

- Anticipates and quickly responds to customer requests or issues

- Explains policies in a way that help customers understand

Global Mindset

- Works well with others regardless of their background or characteristics

- Modules the company culture of service, opportunity, respect and fair treatment.

- Listens to and acknowledges different ideas and viewpoints

LEARNING & APPLYING PROFESSIONAL EXPERTISE

Applied Learning

- Sets own career goals and identifies areas for development.

- Uses available resources and challenging assignments to improve performance.

- Shares own learnings and best practices with others.

- Completes assigned training on time.

Technical Acumen

- Performs technical and complex tasks and solves problems within area of expertise

- Models technical excellence and communicates the benefits of specific techniques in area of expertise

- Uses appropriate facilities, equipment, and materials to perform the job

- Follows current policies, procedures, and legal requirements