锦鲤求职岗位描述
MAJOR FUNCTION 主要功能 :
Manage the assigned account base and solicit new businesses aiming to generate revenue through servicing the customers using the Marriott Sales Process.
MAIN RESPONSIBILITIES 責任概要 :
Conduct sales activities and service customers including meeting with customers, handling customer enquiries, preparing business proposals and maintaining a good database and keeping a record of all customer contacts, sales calls and business deals.
SPECIFIC DUTIES 工作任務 :
1. Conduct Sales Activities
a. Meet with customers, handling reactive sales leads.
b. Ensure all enquiries are handled promptly and efficiently according to guidelines set up by DOM / DOS.
c. Meet with in-house guests to build relationship and to obtain guest comments.
d. Meet with key banquet customers to build relationship.
e. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.
f. Actively share information on guest comments, both positive and negative.
g. Assist in organizing and participating in all customer events.
h. Generate leads and new accounts to maximize revenue, hotel room and F&B.
i. Conduct regular site inspection in a professional way.
2. Account Management
a. To input information related to all accounts into Opera.
b. Manage the Opera database and ensure all information in the system is up to date.
c. Responsible for setting up plans and actions for each account.
d. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
e. Prepare Sales Call Reports to record all information on daily sales activities.
3. Fully utilize all Marriott Resources
a. Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
b. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
c. Make good use of Marriott Rewards as a key sales tool.
d. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.
4. Office Etiquette & Business Ethics
a. Properly dressed in uniform or business attire with the general appearance according to the hotel standard.
b. Conducting business according to the Marriott guidelines and local law.
c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.