锦鲤求职岗位描述
JOB SUMMARY
Reporting to the Senior Director of Rooms Operation, Greater China, the senior manager will work with Planning & Services teams, Consumer Operations teams, and Finance teams to ensure successful deployment of Central Payment project in Greater China and to provide on-going operational support to hotels that are live on the Central Payment platform.
CANDIDATE PROFILE
Education and Experience
• 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Industrial Design, or related major.
• 8+ years of operations experience in a hotel level role, or 6+ years of above-property experience in the operations related discipline.
• Strong knowledge and ability to understand, apply and work within Marriott International systems (such as PMS, MARSHA, Marriott Bonvoy, guestVoice, GXP, Mobility) and brand standards.
Preferred Experience:
• Insights and co-creation skills.
• Facilitation skills.
• Tech savvy.
• Comfortable working as a collaborator, and able to effectively share their point of view and expertise.
• Equipped with strong presentation, verbal, and written skills.
• Attention to detail.
• Able to influence through an ability to articulate concepts clearly and in a compelling way and with solid design skills to support it.
• Be self-directed toward excellent work outcomes.
• Finger on the pulse of current trends.
• Ability to think about challenges from multiple angles to come up with the best design or solutions.
CORE WORK ACTIVITIES
• Attend regular project meetings and collaborate closely with various disciplines teams to consistently deliver project commitments by the deadlines.
• Create alignment and document operational SOPs.
• Produce analytical reports and/or presentation decks.
• Respond to field questions and create Job Aids to provide operational support to pre-opening and operating hotels.
• Update Marriott Global Source (MGS) with new or refreshed content of Central Payment.
• Give and take constructive operational feedback to constantly improve associate journey and guest journey.
• Understand and navigate technical constraints and opportunities; work with key stakeholders to update, refresh, design, develop and deliver scalable solutions.
• Conduct and facilitate in-person or virtual training workshops.
• Contribute to the formulation of promotional campaigns to drive Rooms and F&B revenue via Central Payment platform.
OTHER WORK ACTIVITIES
• Collaborate closely with legal teams to ensure full compliance of rooms operations workflows, including validating operational documents, terms and personal data management procedures across all business scenarios.
• Support the development and iteration of operational playbooks including Pet-friendly Hotel Operational Guidebook and Maximizing Premium Paid Occupancy Playbook, and provide operational inputs to ensure field practicality and executability.
• Partner with the Fliggy Project team as Rooms SME to sustain project stability and maintain consistent end-to-end rooms operations.
• Review promotional campaigns from rooms operations perspective to evaluate operational feasibility and identify potential business impacts.
• Collaborate with the Global Sales Team to conduct pre-launch testing, launch communication and SOP standardization, enabling stable TripBiz deployment across Greater China markets.
• Provide frontline rooms operational insights for multiple system upgrade projects including Payment Gateway Tokenization and China App Local Payment, mitigating operational risks and minimizing business disruption during implementation.
• Support the HQ GLPS team with regular operational standard reviews, optimization and updates to sustain standardized and consistent rooms operations.