Senior Manager Retail Training North

Senior Manager Retail Training North

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

To provide the best learning service to own retail and franchise staff to empower them to consistently meet the retail standards

Key Responsibilities:

Business

Provide training support to own retail and franchise team to drive retail business and consumer experience

Offer training solutions to improve retail KPIs according to long term / short term retail needs.

Develop and track training efficiency through retail KPIs as well as training KPIs

Develop comprehensive training plans and programs to meet own retail and franchise staff learning needs

Stakeholder Management

Partner with Retail Operation leaders to drive the retail performance

Attend business meetings and provide training suggestions

Coordinate with Retail Operations, Retail HR, Product Marketing and other relevant teams to get alignment and acquire the resources

Training Management

Maintain and optimize retail training structure to ensure clustered learning curriculums fit business needs.

Utilize proper learning methods to optimize learning experience

Develop training KPIs and processes for evaluating training delivery quality and effectiveness

People Management

Performance management to direct reports; review and evaluate performance

Improve direct reports’ capabilities on both soft skills and functional skills

Encourage best practices share among team

Requisite Education and Experience / Minimum Qualification:

At least 6-8 years’ experience training development and delivery

Experience with apparel retail or fast fashion is preferred

Competencies / Attributes

Excellent project management skills

Excellent communication/interpersonal skills

Excellent leadership skills

Customer-oriented

Team player

Able to multi-task

Willing to change

Educational Background

University degree or above

PC/Language/Other Skills

English fluency and Mandarin fluency

PC skills, knowledge of Microsoft products