锦鲤求职岗位描述
Role Purpose
The Team Manager will own client strategy and team performance, leading a team of Client Advisors to convert individual talent into a stable, high-performing sales engine. Your success is measured not by what you sell personally, but by how consistently your team performs and how deeply your clients grow.
Key Responsibilities
Client Centric — from transactions to client strategy
Own and grow the store's client portfolio, shifting from opportunistic, fragmented clienteling to a structured client journey and a shared, replicable client development model.
Drive CRM excellence: data quality, segmentation, and disciplined clienteling routines across the team.
Build deep client insight and translate it into targeted actions for acquisition, retention and development, with a strong focus on PA & VIC client management.
Elevating client experience and hospitality standards, ensuring every interaction reflects the brand and builds long-term relationships.
Team Excellence — from individual contribution to team performance
Lead, coach and develop Client Advisors through continuous observation, feedback and capability-focused coaching.
Set clear expectations and standards and apply differentiated people management to unlock each team member's potential.
Build trust and open communication, creating an environment where performance conversations are natural and constructive.
Contribute to talent review and succession planning, identifying and growing future leaders on the floor.
Lead change with agility and role-model inclusive leadership, bringing the team with you through new ways of working.
Retail & Product — turning strategy into floor execution
Analyze retail KPIs, translate targets into clear team action plans, and coach performance results.
Orchestrate day-to-day floor management, ensuring roles and client-journey responsibilities are executed seamlessly.
Partner with the Department Manager on product knowledge, storytelling and styling, category sales planning, visual merchandising, and stockroom efficiency & product care.
Your Profile
5+ years of experience in luxury, premium or fashion retail, including proven people-leadership experience.
A demonstrated shift from top seller to strong leader — you are motivated by growing others, not by your own numbers.
Strong client-centric mindset with hands-on CRM and clienteling expertise; experience managing high-value clients.
Natural coach: skilled at observation, feedback and developing people to raise performance standards.
Solid business acumen — comfortable reading KPIs, setting priorities and turning analysis into action.
Clear, confident communicator who builds trust and drives accountability.
Fluent in Mandarin and English; flexible to work retail hours including weekends and holidays.
A growth mindset and the ambition to progress along a defined retail leadership path.