锦鲤求职岗位描述
Position
Team Manager
Reports to
Store Director / (Senior) Store Manager
Direct Reports
Client Advisors
Job summary/Purpose
The Team Manager is responsible for contributing to the overall success of the store by managing the performance and development of their team of Client Advisors and consistently driving retail excellence in-store. Key responsibilities include leading, coaching, and training their team, while proactively supporting them in achieving sales, KPI, and clienteling goals—all while ensuring an exceptional client experience. The Team Manager is also assigned a product category of expertise and is responsible for driving its performance across the entire store.
Responsibilities
Team Management & Performance:
• Performance Excellence: Drive your team to meet and exceed their targets while contributing to the overall success of the store, setting clear goals and creating accountability for their achievement
• Feedback & Development: Conduct regular performance conversations with your CAs (both recurring and on-the-job), celebrating their wins, discussing their main development areas and co-creating actionable plans for their growth
• Leadership & Work Environment: Take ownership of guiding, nurturing, and developing your CAs to their fullest potential while inspiring a culture of excellence, teamwork, and growth within the Team and among Store Leaders
• Training & Upskilling: Lead training efforts for your team on all aspects of the Client Journey, Clienteling, Product Knowledge and Storytelling to support them in their development plans and achieve their goals
• Talent Acquisition: Participate actively in the identification, recruiting and onboarding of Top Talent within and outside your market
Retail Excellence:
• Floor Management: When acting as the Floor Manager / Manager on Duty, ensure all business opportunities are maximized by adhering to the store zoning, orchestrating the team, providing timely coaching & feedback and helping CAs prepare for their appointments
• Client Experience: Lead and inspire your team to deliver superior client experiences, adhering to all Client Journey principles and fostering long-term client relationships, ultimately driving NPS growth for your Store
• Client Development: Foster your Teams’ Client Development skills, ensuring they consistently complete their Clienteling tasks with quality & personalized outreaches, schedule / manage / prepare for their Private Appointments (maximizing each opportunity) and build their VIC client base with intention
• Client Base Expansion: Ensure your Team proactively identifies opportunities to expand their Client Base, prospecting new clients and collecting key quantitative and qualitative information
Category Performance:
• Category Full Potential: Become the Expert for your Categories, understanding in detail performance trends, identifying key strengths / opportunities for the Store and creating actionable plans to achieve full potential
• Collaboration with Merchandising: Collaborate with Head Office Merchandising teams, proactively offering feedback on product, stock and specific needs to achieve Category targets
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize your Categories’ commercial effectiveness through in-store displays, while adhering to VM Guidelines
• Stockroom Excellence: Collaborate with the Operations team to ensure BOH layout and processes maximize efficiency and business opportunities, while ensuring adequate levels of product care
Your Profile
• 5+ years of experience in luxury, premium or fashion retail, including proven people-leadership experience.
• A demonstrated shift from top seller to strong leader — you are motivated by growing others, not by your own numbers.
• Strong client-centric mindset with hands-on CRM and clienteling expertise; experience managing high-value clients.
• Natural coach: skilled at observation, feedback and developing people to raise performance standards.
• Solid business acumen — comfortable reading KPIs, setting priorities and turning analysis into action.
• Clear, confident communicator who builds trust and drives accountability.
• Fluent in Mandarin and English; flexible to work retail hours including weekends and holidays.
• A growth mindset and the ambition to progress along a defined retail leadership path.