Customer Service Specialist (Arabic)

HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region

ABOUT THE ROLE

As a Customer Service Specialist, you will be the voice of HashKey Exchange for our Arabic-speaking clients. You will deliver world-class support, resolve complex inquiries, and ensure a seamless, secure trading experience for our global users.

WHAT YOU'LL DO

Provide professional, timely, and accurate support to Arabic-speaking users via live chat, email, and ticketing systems.

Resolve client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operations.

Collaborate with compliance, product, and technical teams to escalate and resolve complex user issues.

Maintain high customer satisfaction standards by adhering to institutional service level agreements (SLAs).

Collect user feedback and contribute to the continuous improvement of our platform and support workflows.

WHAT WE'RE LOOKING FOR

Native or professional fluency in written and spoken Arabic, with excellent communication skills in English.

Proven experience in customer service, client support, or operations within financial services or digital assets.

Strong problem-solving abilities and the capacity to handle high-pressure situations with empathy and professionalism.

Ability to work flexible hours or shifts to align with global market coverage.

High attention to detail and a strong commitment to user security and data privacy.

NICE TO HAVE

Prior customer support experience at a regulated cryptocurrency exchange or fintech platform.

Familiarity with blockchain technology, digital asset trading, and KYC/AML procedures.

Proficiency in Mandarin is a plus.