Change Management Office Director

Position Purpose

The McDonald’s China Change Management Office is responsible for orchestrating enterprise-level strategic transformation projects that enable long-term sustainable growth. The CMO team has a proven track record of successfully landing highly complex and highly visible digital transformation projects with great focus and clarity. By working closely with cross-functional teams and external partners, the CMO team is capable of breaking down silos and uniting diverse stakeholder to move as one. Through these efforts, the CMO team directly contributes to McD’s broader digital and AI transformation journey.

We are seeking a Change Management Office Director to join our team. The primary focus of this role is to elevate our enterprise change capability in today’s accelerated business environment. This role is expected to ensure our organization not only adapts to but thrives amidst continuous disruption by integrating strategic, AI-enabled transformation at the core of

how we change.

Key Responsibilities

· Elevate Enterprise Change Capability: Strengthen the CMO’s role as a strategic partner, embedding change fluency and resilience across the organization so that functional teams can achieve systemic change with genuine ownership at every level.

· Bring Strategic AI-Awareness to Enterprise Change: Thoughtfully integrate the people-side implications of AI-enabled transformation, addressing the cultural mindset change, talent evolution, and upskilling.

· Orchestrate Senior Leadership Decision-Making: Organize structured governance forums that empower senior leaders to make informed and aligned decisions while navigating trade-offs and resolving different functional needs.

· Serve as the Critical Change Advocator: develop a deep, nuanced understanding of McD’s unique cultural fabric, functional interdependencies, and informal networks to pinpoint where AI and new ways of working can unlock maximum value.

Candidate Profile and Qualifications

· A change leader fluent in organizational psychology and business strategy, with proven ability to rapidly acquire functional knowledge and build trust across diverse teams.

· Experienced in facilitating senior-level conversations that lead to clear, committed actions.

· 7 ~ 10 years of experience in strategy consulting, corporate strategy or change management function.

· Prior industry experience in food services, consumer packaged goods, or retail is a plus.

· Business level English writing and speaking proficiency required.