锦鲤求职岗位描述
岗位职责
Key Responsibilities:
● Contact existing customers to introduce relevant product upgrades, add-ons, or promotions.
● Identify upselling opportunities by understanding customer preferences and usage patterns.
● Build and maintain strong relationships to enhance customer satisfaction and retention.
● Address customer inquiries, provide product information, and overcome objections professionally.
● Meet or exceed sales targets and key performance indicators (KPIs).
● Maintain accurate records of customer interactions and sales activities in the CRM system.
岗位要求
Qualifications:
● Bachelor's degree.
● Proficiency in English , both written and spoken.
● Proven experience in telesales and customer success.
● Highly self-driven and motivated, with a proactive approach to problem-solving.
● Experience in education technology is a plus.