锦鲤求职岗位描述
3 years of solid experience in desktop support
Holder of MCP, MCSE, ITIL will be an advantage
Windows 10, Active Directory, MS Office, Outlook.
Job Description
Act as the front-line technical contact for users, addressing matters related to hardware, software, and networking.
Handle user requests based on priority and follow up on support tickets promptly.
Deliver assistance and carry out troubleshooting for a range of systems and applications.
Keep IT asset inventory records properly maintained and managed.
Execute operational tasks for the support team, such as patch rollouts.
Develop standard support and operational procedures and establish a knowledge base.
Help coordinate and implement IT projects.
Take on other ad hoc tasks as assigned.
Job Requirements
University degree in Computer Science, Information Technology, or a related area.
At least 3 years of substantial experience in desktop support.
Practical familiarity with Microsoft Windows 10, Active Directory, MS Office, and Outlook.
Possession of MCP, MCSE, or ITIL certification would be beneficial.
A cooperative team member with effective communication and strong organizational skills.
Shows initiative, self-drive, and a service-oriented mindset.
Strong verbal and written proficiency in English and Chinese.