Junior Customer Service Officer / CS Support Assistant (Japanese N1)

Excellent command of written/spoken Eng, Cantonese, Mandarin & Japanese (N1)

Resolve issues on problems & complaints

Membership & operations related administration works

Working Hour

Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)

About this role...

Handle phone calls / emails / live chat inquiries from members professionally

Address members/clients enquiries with appropriate solutions effectively

Assist on investigation and resolve issues on problems & complaints

Deliver quality services to members, clients and other stakeholders

Responsible for all membership & operations related administration works

Maintain a strong awareness of good practice business processes and policy compliance

Ensure client accounts are set-up and administer efficiently and effectively

Support effective management of client relationships

Learn, maintain and document information and processes of client accounts

Acquire and maintain expert knowledge of all aspects of client accounts

Prepare monthly billing and reports in a timely manner

Perform any ad-hoc tasks as assigned

You might fit for the role if you have...

Diploma or above in business administration or related discipline

Experience in customer services in travel industry is preferred

Excellent communication and problem-solving skills

Proactive, detail-minded and able to work multi task in a fast-paced environment

Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

We are offering......

15 to 18 days Annual Leave

16 weeks Maternity / 14 days Paternity Full Paid Leave

Discretionary Bonus

Free Pass Membership

Interested parties please email a MS Word version resume and expected salary to aston.yeung@manpowergrc.hk (+852 94548869) and quote the job reference no