CRM Assistant (3month contract, $20k)

CRM Assistant (3month contract, $20k)

Key Accountabilities:

Customer Service & Operational Support

Serve as the main CRM contact for front-end and customer care teams to handle daily membership enquiries, lookups, and transaction reconciliations across multiple platforms and Excel logs.

Investigate, clarify, and manage complex membership and tier issues within targeted SLAs to ensure fast resolution and protect brand reputation.

Collaborate continuously with the retail team and internal departments to execute the Privilege Program, resolve complaints, and elevate the overall customer experience.

Escalates critical complaint cases to the CRM Manager or Director as appropriate while strictly following company policies and procedures.

Accurately document case details, resolutions, and enquiry patterns to track operational trends and convert complaints into customer satisfaction opportunities.

Key Requirements & Qualifications:

1-2+ years of experience in CRM system operations, customer support, or data entry. Familiarity with a membership loyalty program is a plus.

Strong attention to detail with the ability to navigate and cross-reference information across multiple platforms and Excel spreadsheets.

Problem-solving mindset to identify and resolve data discrepancies.

Proficiency in Excel (e.g. data logging, comparison, basic reporting)

Good written communication skills for case documentation

Immediate availability is preferred

Details

3-month contract

Mon-Fri, 9am-6pm

Salary: $20,000 per month

Location: Wong Chuk Hang

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now" or whatsApp 6764 0288. Information collected will be treated in strict confidence and only be used for recruitment purpose.