Executive Director, Card Product & Merchant Acquiring (Bank)

Executive Director (Dept Head), Credit Card Product & Merchant Acquiring (Bank)

Managing end-to-end credit card product development and digital card payment strategy

Good knowledge in card operations, fraud management and card merchant acquiring

Excellent people management and building sizable team

About the company

Our client is a well-established retail bank in Hong Kong. Due to their recent expansion, they are now looking for an Executive Director (Dept Head) for their Credit Card & Card Payment Product Development and Merchant Acquiring position.

About the role

Reporting to the Retail Banking Head, you will lead a sizable team in planning and managing all-rounded lifecycle of credit card business, from card & payment features development, card acquisition, card usage marketing, channel distribution, application process, regulations updates to card fraud management. You will lead the development of overall card product strategy effectively to address customer needs and drive business profits. You are requested to propose innovative recommendations to senior management (C-level) to identify improvement areas on credit card product journey and customer experience. You are accountable for managing key performance indicators, product budget, P&L and business forecast to ensure company targets are achieved. In addition, you will in-charge of managing merchant acquiring to achieve business goals effectively.

The successful applicant

To qualify, the successful individual must possess:

Degree holder in Business or related disciplines.

Demonstrated experience of minimum 10-12 years in card product development and merchant acquiring in retail banks with at least 4-5 years in a managerial capacity.

Extensive expertise in card settlement, fraud management and card process flow is highly preferred.

In-depth understanding of card product related compliance standards and HKMA regulations is a must.

Proven ability to elevate key performance metrics, such as managing card revenue portfolio, P&L, customer satisfaction, operational efficiency and cost-effectiveness.

Sound in leading credit card innovative projects with good knowledge in digital card payment development.

Strong business sense, good analytical mind and people management skills.

Proficient in both spoken and written English and Chinese (Cantonese and Mandarin).

Click "Apply Now" to apply for this position or call Emily Leung at +852 3180 4913 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.