Senior/Infrastructure Engineer (M365/EUC)

Overview

Our client is a utility and they are seeking a highly skilled and motivated Infrastructure Engineer (M365/EUC) to join our dynamic team. In this role, you will play a pivotal role in designing, implementing, and maintaining IT infrastructure solutions with a focus on Microsoft 365 (M365) and End User Computing (EUC) environments.

Responsibilities

Manage, configure, and optimize M365 Services: Lead projects and maintain platforms such as Exchange Online, Teams, OneDrive, and Forms.

Active Directory and Identity Access Management: Administer and troubleshoot AD environments, ensuring seamless identity and access management, including authentication protocols.

Endpoint Deployment: Drive initiatives around endpoint deployment and management using tools like SCCM and Intune.

Migration & Upgrades: Plan and execute upgrades and migrations across the M365 and EUC landscapes.

Disaster Recovery (DR) Testing: Conduct periodic DR tests to validate business continuity strategies.

Troubleshooting & Support: Diagnose and resolve complex issues related to authentication, applications, devices, and collaboration tools within the M365 suite.

Documentation: Develop and maintain comprehensive documentation, including technical configurations, standard operating procedures, and knowledge base articles.

Collaboration: Partner with cross-functional teams to align infrastructure strategies with business goals and user needs.

Continuous Improvement: Research and implement innovative technologies and best practices to enhance the overall IT environment.

Qualifications

Bachelor's Degree in Computer Science, Information Technologies, or related disciplines.

Proven experience working with Microsoft 365 (Exchange Online, Teams, OneDrive, Forms) and associated technologies.

Solid understanding of Active Directory (AD) and Identity Access Management concepts, including authentication troubleshooting.

Proficiency with SCCM and Intune for endpoint management and deployment strategies.

Experience with system upgrades, migrations, and disaster recovery tests in IT infrastructure environments.

Strong technical documentation skills to produce user-friendly and accurate documentation.

Analytical mindset with excellent problem-solving abilities and attention to detail.

Commitment to fostering an inclusive workplace that celebrates diversity.

Good command in both written and spoken in English and Chinese (Cantonese).

Click "Apply Now" to apply for this position or call Sharon Tsu at +852 3180 4950 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.